X1 The robot cannot move or slip
The robot cannot move or slip
Troubleshooting | 1. Confirm that the robot firmware version and APP version are the latest. (Picture 1) 2. Confirm the user's home environment, whether it is waxed floors or high-density tiles or other slippery materials. 3. Ask users about the working mode of the robot. If it cannot move when mopping, it is recommended to use vacuum mode to observe the path of the robot. (Picture 2) 4. Confirm whether there is residual water left in the base station and whether the waste water recycling is normal after the robot returns to clean mopping pads and starts to work. 5. Instruct user to wipe the driving wheels, reduce the water output, and put less cleaning solution to test. (Picture 3) |
Maintenance Plan | 1.Do not arrange post, first confirm the fault phenomenon and the home environment with the user, eliminate false faults to avoid no abnormal detection at the outlet. 2.Eliminate the environmental factors: If the robot is running normally, but it is difficult to enter the base station, you can send anti-slip mats to the user. 3.Eliminate the environmental factors: If the running route is chaotic and the water level in the APP is the lowest, but the water output of DEEBOT is still large, you can arrange post after judging the reason. 4.The cleaning is normal, the route is chaotic as the robot slips when mopping, you can check the driving wheels or the driving wheel spring. 5.The robot slips due to the high water level, residual water left in the base station and incomplete waste water recycling. Related parts: wastewater bucket/sealing plug/wastewater pipeline/ mainboard of the base station. 6.The robot slips due to the high water level. There is no residual water in the base station. The water outlet of the water tank is abnormal. Related parts: water tank/peristaltic pump/mainboard. |