X1 (The robot cannot start after turned on.)
2022-04-16
Model | X1 (The robot cannot start after turned on.) |
Malfunction phenomenon | The robot can be turned on and the white light is blinking, but the robot cannot start. / The white light is always on, but the robot has no response. |
Troubleshooting | 1.Confirm whether the indicator light of the user's robot is always on and whether there is startup music. If the indicator light blinks without startup music, please instruct the user to shut down the robot, restart it and reset the factory settings. 2.Ask the user whether the malfunction is caused by the shutdown during the firmware version upgrade process, and if so, please instruct the user to turn it on and put it back to the base station for 2 hours to allow the robot automatically upgrade. 3.Please confirm the robot firmware version and APP version are the latest. 4.Instruct the user to open the APP in the mobile phone to start the robot to check whether there is an alert prompt in the APP. If there is no prompt, remove the robot from the base station to check whether it can start normally; |
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Maintenance Plan | 1.Start the robot to check whether the problem appears again. 2.If the robot is turned on normally and there is a startup voice, please connect to the Internet to check whether there is any firmware version that needs to be upgraded, and re-calibrate the robot to check whether it can start normally. 3.Disassemble the robot to check whether there is any water inside. If so, please replace the corresponding parts. 4.Observe whether the wires on the mainboard of the robot are dislocated or not installed properly, if so, please re-plug each wires on the mainboard to test whether the robot can start normally. 5.If the white light is blinking after turning on the robot, and there is no startup voice, please replace the mainboard. |
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