X1 DEEBOT cannot connect with the base station
2022-04-16
Troubleshooting | 1.Confirm whether the distance between the robot and the base station is too far. If the distance is exceeded, it is recommended to operate in the app. 2.Check the firmware version and upgrade it to the latest. 3.Check whether the firmware has just been upgraded or the robot has been restarted. The robot needs time to respond when restarting, and a disconnection prompt will appear. Please wait for 3 minutes before using the robot. 4.If the robot is near the base station, it does not respond to the base station command or the APP prompts "the robot has disconnected with the base station", you can turn off the power switch of the robot, unplug the power of the base station, wait for 1-2 minutes, then turn on the robot and power on the base station to re-match. 5.If it is still invalid, please collect sn: ①It has been disconnected for a long time, or it is short-term disconnection or intermittently disconnection; ② if it is a short-term disconnection, ask the user for the specific disconnection scene and the timing; it is helpful for us to check the problem. |
Maintenance Plan | If troubleshooting is invalid, maintenance according to the following plans: 1. It can be successfully re-matched, but sometime it will be disconnection. Please collect the SN code and report it to the headquarter to remote processing. 2. if the re-match fails, try cross match verification. if it is verified that the robot cannot be matched, please confirm whether the mainboard of the robot is defective, and replace it. |