X1 The fixed or unfixed areas are missed to clean
The fixed or unfixed areas are missed to clean, or sometimes the robot prompts that the work has been completed after cleaning two rooms
Troubleshooting | 1. Confirm that the machine firmware version and APP version are the latest. (Picture 1) 2. Check the APP map, if it is incomplete or tilted, please change the location of the charging dock and restart mapping to test. (Picture 2) 3. Confirm the missed cleaning environment and the running status of the robot. If there is no problem in the environment, please use the Vacuum Mode to test. 4. Turn off the 3D obstacle avoidance functional to test, and observe whether the robot is stuck when working. (Picture 3) 5. Confirm whether the robot slips when working, if it does, please reduce the water level and clean the driving wheels. |
Maintenance Plan | 1.If the problem persists, it can predict that the parts are defective, you can apply for new parts and arrange the user to post them. 2.If there is no problem with the environment, but the robot misses certain areas in mopping mode, please check the ultrasonic module, and the reason is that it misidentifies the carpet. Related parts: ultrasonic circuit board/ultrasonic/mainboard. 3.Maps are overlaid onto each other, and the layers are misaligned. If maps need to be restored many times, the problem is caused by positioning. Related parts: D-TOF/mainboard/D-TOF communication wires. 4.Eliminate environmental factors. If the robot works normally after turning off 3D obstacle avoidance, the problem is caused by structured light, and you need to re-calibrate. Related parts: structured light connecting line/bumper/mainboard. 5.Relevant extension: sensor module such as side view/anti-drop sensor/D-TOF switch or motor module card will cause the robot sometimes prompts that the work has been completed after cleaning two rooms. |